299bit's Privacy Policy

1 Introduction

299bit is a reliable and secure online gaming platform for players in Bangladesh. We believe that each user's personal information belongs to them, and protecting it is our fundamental responsibility.

This Privacy Policy ("Policy") describes how 299bit collects your personal information, the purposes for which it is used, how long it is stored, and how it is kept secure. By using our website, mobile version, or any of our services, you are considered to have given your consent to this Privacy Policy.

This policy applies only to the 299bit platform. If you click on a link to an external website, that site's own privacy policy will apply, and 299bit will not be responsible for it.

2 What Information Is Collected

To provide you with the best possible service, we may collect the following types of information:

2.1 Information You Provide Directly

Information you supply yourself during registration or account management:

• Full name and date of birth
• Email address and mobile number
• Residential address
• Payment-related information (bKash, Nagad, Rocket, Upay account numbers)
• Government-issued identity document details required for identity verification
• Information provided during support or contact interactions

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device type
• Browser type and version
• Page view history and duration
• Gaming activity history (bets, wins, transactions)
• Login and logout times and dates
• Referral source (which link you came from)

2.3 Information from Cookies and Similar Technologies

We use cookies, web beacons, and similar tracking technologies. Detailed information about cookies is provided in Section 6.

3 Purposes for Using Your Information

299bit uses your information for the following legitimate purposes:

3.1 Account and Service Management

• Creating and managing your account
• Processing transactions and managing deposits and withdrawals
• Maintaining records of your gaming history and balance
• Providing bonuses and promotional offers

3.2 Identity Verification and Security

• Verifying user age and identity (to confirm 21+)
• Preventing fraud and unauthorized activity
• Ensuring account security
• Complying with anti-money laundering (AML) policies

3.3 Customer Service and Communication

• Responding to your questions, complaints, or requests
• Sending important service-related notifications
• Security alerts and transaction confirmations

3.4 Platform Improvement

• Analyzing and improving the user experience
• Recommending new games and services
• Identifying and resolving technical issues

4 Data Storage and Security Measures

299bit uses industry-standard security technology to keep your personal information safe. Our data protection framework is structured across the following layers:

4.1 Technical Security

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption
• Encrypted Storage: Sensitive information is stored in encrypted form
• Firewall: Our systems are protected by multiple layers of firewalls
• Secure Payment Gateway: Financial transactions are processed in a PCI-DSS compliant environment

4.2 Access Control

• Only authorized personnel are permitted to access specific data
• Staff receive regular training on data protection
• All internal access is logged and monitored

4.3 Incident Management

If a data breach occurs, we will notify the affected users as quickly as possible and take the necessary steps to prevent it from happening again.

While we strive to ensure the highest level of security, it is not possible to guarantee complete security for data transmission over the internet. You also have a responsibility to keep your password and account information secure.

5 Sharing Information with Third Parties

299bit does not sell your personal information. However, certain information may be shared with third parties in the following circumstances:

5.1 Service Provider Partners

• Payment processors: Information necessary to complete transactions via bKash, Nagad, Rocket, and Upay
• Game providers: Limited information necessary for operating games, including Pragmatic Play, Spribe, and JILI
• Technology providers: Companies that assist in operating the platform

Only the minimum information necessary to perform the service is shared with these partners. Strict confidentiality agreements are in place with each of them.

5.2 Legal Obligations

Information may be disclosed in response to a court order, a lawful request from law enforcement, or any other legal obligation. Where possible, we will notify you in advance.

5.3 Business Transfers

In the event of a business merger, acquisition, or asset transfer, your information may be transferred to the new owner. You will be given advance notice in such cases.

6 Cookies and Tracking Technologies

Our platform uses cookies and similar technologies that help improve your experience and ensure the platform functions properly.

6.1 Types of Cookies

• Essential cookies: Strictly necessary for the platform to operate. Without them — for maintaining login sessions and security verification — the platform cannot function properly.
• Functionality cookies: Remember your preferences (language, display settings) so you do not have to set them again on your next visit.
• Analytical cookies: Collect anonymous usage data to help us understand which pages are used most and where issues are occurring.

6.2 Managing Cookies

You can disable cookies from your browser settings. However, disabling essential cookies may cause some parts of the platform to stop working properly.

7 Your Rights

You have the following rights regarding your personal information:

7.1 Right to Access

You have the right to know what information we hold about you. Upon request, we will provide you with a copy of your data.

7.2 Right to Correction

You have the right to correct any inaccurate or incomplete information. This can be done through your account settings or by contacting the support team.

7.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. However, it may not be possible to delete all information where legal obligations, ongoing investigations, or financial transaction records are involved.

7.4 Right to Object to Processing

You have the right to object to certain types of data processing (such as marketing communications). We will give reasonable consideration to your objection.

7.5 Right to Data Portability

You have the right to receive the information you have provided in a structured, machine-readable format.

To exercise any of the above rights, please contact our support team via live chat or email. We generally aim to respond within 30 business days.

8 Protection of Minors

299bit is strictly for users aged 21 and above. We do not knowingly collect personal information from any minor.

We verify age at registration through date of birth. Additional verification via identity document may be carried out at a later stage.

If we become aware that a person has opened an account using false information and is under 21 years of age, that account will be closed immediately and all collected information will be deleted.

9 Data Retention Period

We retain your information only for as long as it is necessary or legally required.

9.1 Active Accounts

While your account is active, we retain all information necessary to provide our services.

9.2 Closed Accounts

Even after an account is closed, financial transaction records, identity verification information, and data relevant to legal matters are retained for a specified period.

9.3 Backups & Logs

System backups and audit logs are retained for a defined period for security reasons and are then deleted automatically.

10 Changes to This Policy

299bit reserves the right to update this privacy policy from time to time. Changes to the policy may occur due to technical updates, addition of new services, or legal requirements.

For significant changes, we will notify you in the following ways:

• Through a notification when you log in to the platform
• By sending a message to your registered email
• By updating the "Last Updated" date at the top of this page

If you continue using the platform after a change, you will be considered to have accepted the updated policy. If you do not agree to the changes, you may request to close your account.

11 Contact Us

If you have any questions, concerns, or requests regarding your information or this privacy policy, our dedicated support team is ready to help.